Amazon
Principal UX Design, Agentic AI, Velocity Labs
Job ID: 10376212 | Amazon Development Center U.S., Inc.
Link
Principal UX Design, Agentic AI, Velocity Labs
Job ID: 10376212 | Amazon Development Center U.S., Inc.
Link
Why I'm a Strong Fit
For more than 25 years, I've helped organizations navigate major technology shifts by bringing together design, product, engineering, and strategy to solve complex problems. Throughout my career at Microsoft, Amazon, Google, and UiPath, I've focused on creating the systems, processes, and experiences that make complexity feel simple. I see AI Agents as the next evolution of user experience moving beyond designing interfaces to designing intelligent collaborations between people and AI. My background in systems thinking, Design Operations, design systems, and product strategy, combined with a passion for challenging conventional approaches, positions me to help define the next generation of agentic experiences that are intuitive, trustworthy, and transformative.
Following is an email from Vikram who I worked with at Microsoft. At the time of this email, I wasn't able to fully commit so this Amazon position piques my interest and dovetails nicely into some AI Agent related deep dives and research I have been doing for my MBA AI studies.
Following is an email from Vikram who I worked with at Microsoft. At the time of this email, I wasn't able to fully commit so this Amazon position piques my interest and dovetails nicely into some AI Agent related deep dives and research I have been doing for my MBA AI studies.
Following is an email from Vikram who I worked on at Microsoft. At the time of the email, I wasn't able to fully commit so this Amazon position piques my interest and dovetails nicely into some AI Agent startup deep dives and research I have been doing for my MBA Entrenor studies.
Case Study
Deep Dive
The Interaction Design Foundation (IxDF)
Certification - IxDF AI for Designers
Certification - IxDF UX Management: Strategy and Tactics
Certification
Certification
Certification
Client Retail is seeking an exceptional UX Design Producer for a contract to drive the end-to-end design process for a key initiative empowering our global retail teams. This role is pivotal in providing critical project leadership to ensure our internal-facing products are crafted with the same level of care and excellence as our external ones.
Job DescriptionCase Study
Deep Dive
The Interaction Design Foundation (IxDF)
Certification - IxDF AI for Designers
Certification - IxDF UX Management: Strategy and Tactics
Certification
Certification
Certification
Client Retail is seeking an exceptional UX Design Producer for a contract to drive the end-to-end design process for a key initiative empowering our global retail teams. This role is pivotal in providing critical project leadership to ensure our internal-facing products are crafted with the same level of care and excellence as our external ones.
We are seeking a customer-obsessed Principal User Experience Designer to define, articulate, and champion the future vision for product experiences within our AWS Agentic AI organization.
In this role, you will excel at investigating, understanding, and designing experiences that solve complex customer problems through innovative solutions. Your passion is translating abstract concepts into solid design deliverables such as complex workflows, wireframes, user interface designs, interaction models, and prototypes.
The ideal candidate approaches challenges with clarity and empathy, inspires others, and is driven to solve problems at a massive scale. As a hands-on creative leader, you will establish a vision and strategy, always putting the needs of our customers first.
Key job responsibilities
*Deliver complex design solutions where the product strategy may not be fully defined
*Analyze customer problems and data to design delightful solutions at scale
*Lead strategic alignment across teams using expertise in UX disciplines and processes
*Create user-centered designs through research, analysis, and close collaboration with product and business partners
*Rapidly prototype user flows, wireframes, mockups, and prototypes to conceptualize new initiatives
*Communicate design work clearly to leadership and across different audiences
*Apply systems-level design thinking to drive scalable solutions
*Ship features from concept to design to implementation and through to roll-out and
A day in the life
In this cross-functional role, you will collaborate with product teams, engineering teams, and executive leadership to identify and execute on opportunities. You will distill customer insights into actions that benefit the organization, serving as the voice of the customer with senior leadership.
You'll be working within our Agentic AI organization, which is focused on developing autonomous AI systems that can handle complex workflows, make decisions, and solve problems with human-like reasoning capabilities. We're going beyond traditional chatbots to create more innovative solutions that drive efficiency gains. Operating as part of AWS, we build upon Amazon's core infrastructure to advance agent-based AI technologies that are already showing impressive results, such as saving thousands of developer years in code transformation through products like Amazon Q Developer.
About the team
Our team is an AI-first team and we leverage AI-enabled tooling throughout the product lifecycle to enable us to deliver high quality products fast. Agentic AI drives innovation at the forefront of artificial intelligence, enabling customers to transform their businesses through AI solutions. We build and deliver the foundational AI services that power the future of cloud computing, helping organizations harness the potential of AI to solve their most complex challenges.
Join our dynamic team of AI/ML practitioners, applied scientists, software engineers, and solution architects who work backwards from customer needs to create innovative technologies. If you're passionate about shaping the future of AI while making a meaningful impact for customers worldwide, we want to hear from you.
In this role, you will excel at investigating, understanding, and designing experiences that solve complex customer problems through innovative solutions. Your passion is translating abstract concepts into solid design deliverables such as complex workflows, wireframes, user interface designs, interaction models, and prototypes.
The ideal candidate approaches challenges with clarity and empathy, inspires others, and is driven to solve problems at a massive scale. As a hands-on creative leader, you will establish a vision and strategy, always putting the needs of our customers first.
Key job responsibilities
*Deliver complex design solutions where the product strategy may not be fully defined
*Analyze customer problems and data to design delightful solutions at scale
*Lead strategic alignment across teams using expertise in UX disciplines and processes
*Create user-centered designs through research, analysis, and close collaboration with product and business partners
*Rapidly prototype user flows, wireframes, mockups, and prototypes to conceptualize new initiatives
*Communicate design work clearly to leadership and across different audiences
*Apply systems-level design thinking to drive scalable solutions
*Ship features from concept to design to implementation and through to roll-out and
A day in the life
In this cross-functional role, you will collaborate with product teams, engineering teams, and executive leadership to identify and execute on opportunities. You will distill customer insights into actions that benefit the organization, serving as the voice of the customer with senior leadership.
You'll be working within our Agentic AI organization, which is focused on developing autonomous AI systems that can handle complex workflows, make decisions, and solve problems with human-like reasoning capabilities. We're going beyond traditional chatbots to create more innovative solutions that drive efficiency gains. Operating as part of AWS, we build upon Amazon's core infrastructure to advance agent-based AI technologies that are already showing impressive results, such as saving thousands of developer years in code transformation through products like Amazon Q Developer.
About the team
Our team is an AI-first team and we leverage AI-enabled tooling throughout the product lifecycle to enable us to deliver high quality products fast. Agentic AI drives innovation at the forefront of artificial intelligence, enabling customers to transform their businesses through AI solutions. We build and deliver the foundational AI services that power the future of cloud computing, helping organizations harness the potential of AI to solve their most complex challenges.
Join our dynamic team of AI/ML practitioners, applied scientists, software engineers, and solution architects who work backwards from customer needs to create innovative technologies. If you're passionate about shaping the future of AI while making a meaningful impact for customers worldwide, we want to hear from you.
Basic Qualifications
*12+ years of design experience
*Available online portfolio demonstrating design work
*Experience with best practices for User Interface Design, Information Architecture, and Interaction Design
*Experience in life cycle design projects from design strategy through execution
*Hands-on proficiency with design tools (Figma, Sketch, or similar)
*Available online portfolio demonstrating design work
*Experience with best practices for User Interface Design, Information Architecture, and Interaction Design
*Experience in life cycle design projects from design strategy through execution
*Hands-on proficiency with design tools (Figma, Sketch, or similar)
Preferred Qualifications
*Experience providing and effectively communicating strategic and tactical recommendations based on data
*Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, Axure, Keynote, and InVision
*Experience designing for enterprise software or developer tools
*Experience with AI/ML products or complex technical domains
*Track record of mentoring designers and elevating team capabilities
*Experience working in fast-paced, ambiguous environments
*Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, Axure, Keynote, and InVision
*Experience designing for enterprise software or developer tools
*Experience with AI/ML products or complex technical domains
*Track record of mentoring designers and elevating team capabilities
*Experience working in fast-paced, ambiguous environments
Client Retail is seeking an exceptional UX Design Producer for a contract to drive the end-to-end design process for a key initiative empowering our global retail teams. This role is pivotal in providing critical project leadership to ensure our internal-facing products are crafted with the same level of care and excellence as our external ones.
Description
As a Contract UX Design Producer, you will provide immediate operational help for the design team, blending strategic thinking with tactical execution. You will oversee the design lifecycle for a large, complex workstream, from initial concepting through to final engineering delivery.
The ideal candidate is an expert at navigating ambiguity and can integrate quickly into a deeply collaborative, fast paced environment. You are a passionate advocate for human-centered design and have a proven ability to deliver results
Key Qualifications
Proven ability to lead complex, cross-functional projects, ensuring the delivery of high-quality design solutions in a dynamic environment.
Expertise in navigating ambiguity, with a talent for creating structure, clarity, and actionable plans from high-level, abstract ideas.
Exceptional communication and presentation skills, with the ability to articulate design decisions, complex problems, and project status clearly and concisely to audiences at all levels.
Meticulous attention to detail and effortless organizational skills, with the ability to manage multiple workstreams, schedules, and deliverables simultaneously.
A consistent record of shipping successful, high-quality digital products.
Description
Drive the project lifecycle for the design team, ensuring all activities are prioritized, planned, and executed seamlessly from concept to final implementation.
Establish and maintain project plans, work-back schedules, and key documentation, serving as the central source of truth for your projects.
Proactively identify, assess, and mitigate risks, dependencies, and constraints, clearing roadblocks to keep the team moving forward.
Serve as the central point of contact between the design team and its cross-functional partners, ensuring clear communication and alignment at every stage.
Coordinate and facilitate meticulous design handoffs to engineering, ensuring deliverables are complete, clear, and meet all requirements
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JD Callouts
Main Callouts from JD
Design Process & Development Frameworks
Cross Functional Alignment (tablet schedule), Production workflow
Managing Design Projects
Design Workflow (Jira Diagram, OneCare Diagram)
Tools
Process Optimization - (Change Management)
Design Systems
Example for each callout
Design Process & Development Framework - Agile / Waterfall
Insert Comments
I'm a certified Scrum Master
Managing Design Projects - Schedules, Tracking, Scorecards, Issues/Risks, Stakeholder communication
Insert Comments
I'm a certified Scrum Master
>> Insert Image
Tools - Atlassian (JIRA, Confluence), Assana, Slack, Figma
Insert Comments
>> Insert Image
Process Optimization - Example - Change Management, Dev Handoff, UX Audit/Bug Bashes
Insert Comments
>> Insert Image
Cross Functional Alignment - UX and UX Ops - Change Management, Dev Handoff, UX Audit/Bug Bashes
The following diagram was created for the Digital Products Group - Kindle Fire Tablets UX PM team. There was no clear role and responsibility agreement when I walked in the door. I wanted clear understanding for my team and how success was based on a shared relationship between Design and Operational. This focused Design on the WHAT and with Design's input Ops focused on the HOW.
As a UXer I have worked in roles where one person does both. When I am wearing my Ops hat I only contribute to Design Direction if asked.
Design Process & Development Framework - Agile / Waterfall
Insert Comments
I'm a certified Scrum Master
Insert Comments
I'm a certified Scrum Master
Design Process & Development Framework - Agile / Waterfall
Insert Comments
I'm a certified Scrum Master
Insert Comments
I'm a certified Scrum Master
Callouts
UX Stewardship - Culture, Design Thinking, Design Principles
Culture
• Facilitate team scrum ceremonies (stand-up, sprint planning, retros, etc)
- Software development experience (Agile)
I'm a certified Scrum Master
Design Thinking
Insert certification
Design Principles
Insert certification
Insert certification
Development Framework - Agile / Waterfall
• Facilitate team scrum ceremonies (stand-up, sprint planning, retros, etc)
- Software development experience (Agile)
I'm a certified Scrum Master
• Facilitate team scrum ceremonies (stand-up, sprint planning, retros, etc)
- Software development experience (Agile)
I'm a certified Scrum Master
Workflow - Milestones, Change Management
• Evolve, document and model team mechanisms
• Evolve, document and model team mechanisms
Description text
Business Review / Schedules - workback plans
• Compose design program PRFAQ’s, business review docs, and work-back plans
- Navigation for complex organizations
- Navigation for complex organizations
Tools - JIRA, ASANA, FIGMA etc
• Making sure org has tools and resources to be successful.
MUST Haves: Asana/JIRA knowledge
Quip/Google Sheets/ Tech savy
- JIRA, Asana, Writing skills *Set up JIRA at Amazon, Tools
https://quip.com/
Research experience would be helpful
• Making sure org has tools and resources to be successful.
MUST Haves: Asana/JIRA knowledge
Quip/Google Sheets/ Tech savy
- JIRA, Asana, Writing skills *Set up JIRA at Amazon, Tools
https://quip.com/
Research experience would be helpful
Digital Devices Group
Back Story
New Leadership coming over from Microsoft to focus on the phone (Jae Park - 2025 at Ford)
FireTV - Burley (now at Reddit)
Related: Amazon Phone Review
Back Story
New Leadership coming over from Microsoft to focus on the phone (Jae Park - 2025 at Ford)
FireTV - Burley (now at Reddit)
Related: Amazon Phone Review
Overview
After a couple weeks of observations and conversations up and down the studio as well with our Internal functional partners in Product, Engineering and Release Management as well as Partner UX Leadership. Those building extended business app or integrated solutions for the tablet.
After a couple weeks of observations and conversations up and down the studio as well with our Internal functional partners in Product, Engineering and Release Management as well as Partner UX Leadership. Those building extended business app or integrated solutions for the tablet. Example: Shopping (Amazon.com), Books, Audio, Goodreads, Photos, Music etc. I also spoke to colleagues who had left the studio and moved to other parts of the company.
Foundational
After a couple weeks of observations and conversations up and down the .
Alignment
After a couple weeks
Governance
After a couple weeks
After a couple weeks of observations and conversations up and down the studio as well with our Internal functional partners in Product, Engineering and Release Management as well as Partner UX Leadership. Those building extended business app or integrated solutions for the tablet.
After a couple weeks of observations and conversations up and down the studio as well with our Internal functional partners in Product, Engineering and Release Management as well as Partner UX Leadership. Those building extended business app or integrated solutions for the tablet. Example: Shopping (Amazon.com), Books, Audio, Goodreads, Photos, Music etc. I also spoke to colleagues who had left the studio and moved to other parts of the company.
Foundational
After a couple weeks of observations and conversations up and down the .
Alignment
After a couple weeks
Governance
After a couple weeks
Foundational
2. Product Cycle and Schedule
Insert information around schedules
>> Insert spreadsheet
Fun Fact: XX%
Ask me about: My thoughts on Scrum, Spri
Insert information around schedules
>> Insert spreadsheet
Fun Fact: XX%
Ask me about: My thoughts on Scrum, Spri
3. Roles and Responsibilities Definition (UX Point, ORAP)
Review cycles in previous Amazon and over 30 at Microsoft I had the understanding at a manager you need to set clear expectations and responsibilities for your team. In addition, Having worked on the UX Career stage profiles while Office Design Team.
Note: This Framework Diagram was reviewed and influenced UX Operation orgs at Microsoft, Google, UI Path.
Related: Roles and Responsibilities - UX Point Person
DELIVER QUALITY DESIGN SOULTIONS ON TIME
Review cycles in previous Amazon and over 30 at Microsoft I had the understanding at a manager you need to set clear expectations and responsibilities for your team. In addition, Having worked on the UX Career stage profiles while Office Design Team.
Note: This Framework Diagram was reviewed and influenced UX Operation orgs at Microsoft, Google, UI Path.
Related: Roles and Responsibilities - UX Point Person
DELIVER QUALITY DESIGN SOULTIONS ON TIME
Heading
5. Review Models and Cadence
Insert information reviews
On Device Reviews - Related; Carnival Cruise Executive Reviews
UX Partners - Outcomes, Feedback, Visibility into review content (Shopping), Sharing with UX POC which increased their influence in their orgs. Knowledge
Ask me about:
Insert information reviews
On Device Reviews - Related; Carnival Cruise Executive Reviews
UX Partners - Outcomes, Feedback, Visibility into review content (Shopping), Sharing with UX POC which increased their influence in their orgs. Knowledge
Ask me about:
6. Reporting Criteria
Insert information reviews
On Device Reviews - Related; Carnival Cruise Executive Reviews
UX Partners - Outcomes, Feedback, Visibility into review content (Shopping), Sharing with UX POC which increased their influence in their orgs. Knowledge
>> Insert Diagram
Ask me about:
Insert information reviews
On Device Reviews - Related; Carnival Cruise Executive Reviews
UX Partners - Outcomes, Feedback, Visibility into review content (Shopping), Sharing with UX POC which increased their influence in their orgs. Knowledge
>> Insert Diagram
Ask me about:
Alignment
After a couple week
After a couple week